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Special Online Issue
Edited by Diane McGrath

formerly Journal of Research on Computing in Education

Volume 28 Number 5 Summer 1996

Personal Empowerment in the Study of Home Internet Use by Low-Income Families, Data

Melinda Bier, Michael Gallo, Eddy Nucklos, Stephen Sherblom, and Michael Pennick

Florida Institute of Technology

Data Sources

Conceptual Links

Empowerment

As a pervasive value in American culture empowerment denotes both individual determination over over one's own life and democratic participation in the life of one's community, often through mediating structures such as schools, neighborhoods, churches, and other voluntary organizations. It conveys both a psychological sense of personal control or influence and a concern with actual social influence, political power, and legal rights. It is a multilevel construct applicable to individual citizens, as well as organizations; it suggests the study of people in context. It is not only an individual psychological construct, it is organizational, political, sociological, economic, and spiritual. The idea of empowerment captures our interest in racial and economic justice, in legal rights as well as human needs, in health care and educational justice, in individual competence as well as a sense of community ( Rappaport, 1987 ).

Traditionally Underserved

Families included in this study are members of traditionally underserved populations (limited English proficiency, minority status) low-income (accessed by eligibility for free or reduced school lunch) with an absence of a computer in the home and lack of computer knowledge or skills.

Reputational Case Selection

Reputational case selection instances chosen on the recommendation of an "expert" or key informant. These strategies increase confidence in analytic findings on the grounds of representativeness (Miles & Huberman, 1990).

Prior Ethnography

Prior Ethnography refers to the process of becoming a participant observer in the situation [under study] for a lengthy period before the study is actually undertaken. Prior ethnography not only helps to diminish the obtrusiveness of the investigator but also provides a baseline of cultural accommodations and informational orientations that will be invaluable in increasing both the effectiveness and the efficiency of the formal work. It prepares the inquirers mind for what will come later and so serves to sensitize and hone the human instrument (Corsaro, 1980).

Chapter 1

Chapter 1 programs are designed to increase both parental involvement and student reading and mathematics achievement through computer-assisted study and practice at home (Fraser, 1991). This component of the Chapter 1 Program allows children at this school to borrow computers on a six week rotation. In this area there are 5000 eligible students and approximately 150 computers available. At the time these families took part in the Chapter 1 program computer use was limited to software programs targeted at student achievement of specific academic objectives. The computers were not used by the parents.

Internet Utilities

Logistics

This project was formally initiated with the signing of a letter of agreement between the research team (Bier and Gallo) and the principal of the target school. The letter of agreement included a brief summary of the purpose of the study, listed the research questions to be pursued, identified the participant selection criteria, and enumerated the various actions for which the school was responsible. For our part, the research team agreed to establish and maintain a point of Internet access in the school library. This involved the installation of a telephone line to the school library, the loan of a Macintosh computer with Internet utilities and modem, and dial-up Internet access to Florida Tech. The research team also agreed to provide each of the participating families a home computer and high speed modem, printer, Internet access, software, training, self-directed learning resources, and technical support for the duration of the project. Basic computer training was conducted twice each week from October, 1994, to December, 1994, in the participating elementary school's library. Internet training was conducted twice each week in January, 1995, in Florida Tech's Science Education Department's computer laboratory. Follow-up training was conducted on an ongoing basis in participants' homes throughout the data collection period. All formal training was conducted by the participating school's technology specialist; I conducted the follow-up training. The self-directed learning resources available to participants during this project included video and computer based tutorials as well as a variety of printed manuals and documentation. All products and services were provided at no monetary cost to the school or participants by Florida Tech's Educational Partnerships Program and Florida Tech's Academic and Research Computing Services Department; technical support was provided primarily by Bier and Gallo. The school administration informed selected families of the opportunity to gain the long term loan of a personal computer and invited them to an orientation meeting. These families attended the orientation meeting in October, 1994, for which I arranged childcare. The orientation included: 1) an introduction to project personnel; 2) an overview of the research purpose, data collection methods, and research timeline; 3) an explanation of participants' rights and responsibilities; 4) the distribution of draft copies of a parent-participant consent form, an equipment loan agreement, and a computer experience questionnaire; and 5) a preliminary discussion of scheduling and childcare considerations for basic computer training classes. The concept of informed consent was introduced at the orientation meeting and revisited throughout the period of prior ethnography. Participants were not required to sign the equipment agreement or parent-participant consent form until they took the computer equipment home in December. The equipment agreement form delineated participant responsibilities for the care of the equipment. The parent-participant consent form included a summary of the project goals, data ownership rights, early withdrawal procedures, an assurance of confidentiality, and an enumeration of participant responsibilities.

Naturalistic Knowledge

Table 1. Family Profiles

Scroll down to see participant photos

Family Pseudonym
Race
Parenting Status
Elementary Children
Employment Status
Monday
White
Single Mother
1
SSI (Disability- diabetes)
Tuesday
Hispanic Limited English
Single Mother
2
Full-time day
Wednesday
Black
Single Mother
3
Full-time day
Thursday
Black
Two Parent
3
F:variable M:unemployed (diabetes)
Friday
White Limited English
Two Parent
2
F:variable M:unemployed
Saturday
White
Two Parent
2
F:part-time day M:full-time night

Participant Photos

Table 2. Examples of Internet Interactions

Computer/Internet used as a productivity tool

    Kids' school reports
    Life histories
    Cookbooks

Internet used for information gathering (WWW)

    Medical
      Kidney Foundation
      Virtual hospital
      Diabetic recipes
      Alternative medicines
    Economic/gov
      Small business association-process for
      minority bidding on gov't contracts
      SSI eligibility and procedures
      800 number directory
    Current events
      OJ trial
      local community calendar
      local newspaper (Florida Today)
      magazines (Time/Warner)
    Hobbies and Recreation
      collecting sports scores
      chocolate recipes
      recipes

Internet used for communication/logistics

E-mail with school-student logistics, transportation
Listservs on gifted kids & ADD discussions
E-mailing daily glucose info to personal physician

Internet used to take virtual field trips

    International Zoos & Museums
    Trips abroad

Building Relationships/community

    Diabetes Sufferers Support Group
    Single Parents Support Group

Table 3. Types and Amount of of Internet Use by Families

Use
Family
Hours
  Time
% Browse
% Target
Monday
9-10+/day
  constant/n
50%
50%
Saturday M
        2/day
  afternoons
30%
70%
Saturday F
    4-5/day
  mornings
66%
33%
Wednesday
        7/day
  afternoons
30%
70%
Thursday
    1-5/day
  afternoon/n
25%
75%
Friday
        3/day
  evenings
20%
80%

Family Internet Access Preferences
Family Desire Pricing
$
  Provider
Monday Yes Flat rate
$20
 Telephone co.
Tuesday M Yes Flat rate
$20
 Telephone co.
Tuesday F Yes Flat rate
$35
 Telephone co.
Wednesday Yes Metered
 $1/hr
       Cable co.
Thursday Yes Flat rate
$30
 Telephone co.
Friday Yes Flat rate
$25
 Telephone co.

Table 4. Perceived Obstacles, Benefits, Needs and Impact

Obstacles
    Fear of and negative past experience with technology
    Lack of awareness of usefulness
    Self concept as unsuccessful learners
    Lack of understanding/skills-computer and Internet time
    Busy signals
Participant Perceived Benefits
    Loss of fear
    Transfer of learning to other situations
    Rise in self-esteem
    Knowledge and skill acquisition
    Personal prestige
    Increased student acheivement
    Shared special interest and language with children
Support Service Needs
    Addressing a variety of learning styles
    Phases of support needed
    Early hand-holding and validation from professionals
    Peer sharing and peer tutoring
    Childcare and transportation
Reported Impact on Family Dynamics
    Increased togetherness initially
    Child-to-parent tutoring
    Decreased TV time
    Decreased time outdoors
    Academic competion among chidren

Interview

Click here to view video
Video size: 6 MB
(Run time: 1 minute 5 seconds)

Video transcript

I still do. I still pull up all the medical colleges, I still pull up the kidney foundations.
We're now using it to get medical information about Alan's Epilepsy, because he had to have brain surgery two weeks ago. They had to put a new shunt in so we pulled up that. We've joined several...I've joined several groups, with the Kidney Foundation, Diabetes Association. Stephanie's joined the Epileptic Foundation. And it's a support group.

(So, you can actually join on line? Through being on line?) Yeah. So, it's a support group, you know. We get letters back and forth from people. I've got the talented.. the TAG: Talented, gifted, the serve that I joined.

(And, so information about Charlie...?) Information about Charlie and his giftness. Information about Charlie and ADHD. I'm looking into, another ____ said that I could find CHAD through there somewhere. So I'm trying to find out about where that is.

Video 2

Click here to view video

Video transcript

(How about any help with the ______ stuff? I mean do you use it as an emotional, I mean to, like an outlet... ) As far as me, using it...? Yeah, as far as helping me medically. It helped me really, yeah. Being on a chat helps me release because of my friend Raven. I'll go on at night, cause at night when I get home my legs are in so much pain and I hurt so bad that I cry and instead of sitting alone in a chair in a corner somewhere crying now I can get on chat and he'll say to me what's the matter , you know, do you hurt, I'll say yes and he'll ask me if I'm crying and he'll cry along with me. So it's a support. Plus there's a psychology part that I had found that I also go into.

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