Consistent and reliable assistance for maintaining,
renewing and using ICT and digital learning resources
What is it?
Technology needs to be maintained, and teachers need
just-in-time help when troubleshooting problems. Whether human or virtual,
technical support ensures that the technology continues to function, remains up
to date and is fully usable by teachers, staff and students.
From hiring specialists to creating peer networks, technical
support can take many forms. For example, in some schools, student leaders help
staff with troubleshooting. Developing a system for providing multiple types of
support is a key component of any technology integration plan.
Why is it important?
Technology opens new doors for learning, but students can’t
walk through them if the technology is unusable or disruptive to the learning
and teaching process. Consistent and reliable technical support removes these
barriers and makes it possible for educators to better leverage their use of
technology as an effective teaching and learning tool. It also minimizes the
time and energy they spend on troubleshooting and problem solving.
What does it look like?
In a standards-ready system, teachers are supported in their
technology use — both in learning how to use it and in applying it to their
classrooms. They know how to get technical help without significant lags. Key
considerations for planning include:
- Sufficient infrastructure to support ideal levels of
- Access to technology specialists
responsibility for technology use, implementation and