Below are some of the most frequently asked questions we receive from customers. If you can’t find the information you need below, please contact our customer support at email@example.com.
Ordering and payment
What payment options can I use at checkout?
We accept all major credit cards including Visa, MasterCard, American Express (AMEX), and Discover.
We also accept checks and wire transfers as payments from our customers. Please send all checks to the remit address noted in the automated email received with your quote. You must reference your order number on your check stub to ensure timely posting of your payment.
How do I request a proforma invoice?
The easiest way is to select your items and place them in your shopping cart, then login to your account and select Email Proforma Invoice/ Quotation as your payment method at checkout. Please enter your email address to receive a copy with an order number.
To create your membership renewal quote, please use this link. Select the plan, click the Renew button and you will see the option to select Email Proforma Invoice/ Quotation as your payment method at checkout.
Proforma invoices are valid for 30 days from the date it is created unless the promo code, promotional or any special pricing used expires before the 30 day time period ends. In this case, Proforma invoice is no longer valid and is subject to review.
Your billing or business department may require a copy of ISTE’s W-9 before they can make a payment on an invoice for a purchase order. Here you’ll find our current W-9 form for your records.
Can I use a purchase order on the ISTE online store?
Yes! ISTE accepts purchase orders as payment for our US and Canadian customers only. We do not accept requisition forms and we do not accept purchase orders for memberships & subscriptions set to automatically renew.
- To check out using a purchase order, you’ll need to login to submit it. Don’t have an account? Signing up is easy and free. Select Pay with Purchase Order as the payment method in the shopping cart, enter the purchase order number, use the tool to locate and upload a digital version of the purchase order from your computer, enter the accounts payable email address and billing address. Once completed, click Process Payment.
- To pay for your proforma invoice/quote using a purchase order, look up the order by going to the Order History tab of your profile. Select the Order and click Pay now and you will see the option to upload the purchase order.
We will email the invoice to you and to the Account payable email address provided at the time of checkout. Payments are due within 30 days of invoice date. Please see the payment options below.
Why don't I see the option to select Purchase order as a payment method for membership or subscription with auto-renewal enabled?
Purchase orders and checks will not be accepted for memberships with auto-renewal enabled. However, for the auto- renewal to be successful, you will need to make sure your credit card is up-to-date and you may want to take note of the expiration date.
How long does it take to process purchase order transactions?
If you have submitted a purchase order as your payment method, please be aware that your order will not be automatically processed and there will be up to 2 business days in the activation of member benefits, online course access, book shipments, or other ISTE services. You will receive an email confirmation email once the Purchase order is processed and you can access your materials.
I have an outstanding invoice. What are my payment options?
We accept all major credit cards including Visa, MasterCard, American Express (AMEX), and Discover. While signed in: You can see all your open orders by going to the Order History tab of your profile. Use the search box to look up the order, select the order and click the Pay now button.
We also accept checks and wire transfers as payments from our customers. Please send all checks to the remit address noted on your invoice. You must reference your order number on your check stub to ensure timely posting of your payment.
How much will it cost to ship my order?
Shipping costs vary by order and the method of shipping selected. Click here for more information on shipping.
How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
What is the book's return policy?
Click here for more information on our return policy.
How do I get access to my digital product after I’ve purchased it?
If you purchased a digital file that's available for instant download, you can access the file from your iste.org account page, on the My Downloads tab of your profile.
Where can I find the course I just purchased?
You can find your purchased course on our learning management system (LMS) at learn.iste.org. You will first need to login and can then view your purchased course under the ‘My Courses’ section on the homepage.
How do I navigate to my course in the learning management system (LMS)?
Choose the specific course tile on the ISTE Learning Dashboard. Once inside your course, click Content in the navigation bar to find your course content.
How do I report a technical issue (such as typo, broken link, problems with graphics, etc.) within my course?
To report a bug or technical issue within your course, please submit the issue in the form on this page.
Where can I find my course certificate?
When you have successfully completed the course requirements, you can find your course completion certificate in our LMS by clicking on Course Tools and choosing Awards. *Note: Course awards may be hidden until earned. Certificates are not available after course access ends.
After logging out, how do I find my course again?
Log into learn.iste.org and current courses will be listed in the My Courses widget.
How long will my course be available?
Course lengths vary by program and by course. Please review the welcome information provided in the specific course for availability dates.
Find answers to your questions about ISTE U here.
Opting into auto renew means your membership dues will automatically be charged to the saved credit card on the expiration date of your current year of membership.
Membership is transferable, but not refundable. If you do not wish to be charged for another year of membership, be sure to cancel auto renew prior to the final day of your membership.
How do I turn-off Auto-Renewal?
Auto-renew can be canceled by going to my.iste.org and navigating to the “Memberships & Subscriptions” tab on your account. Click “manage” next to the membership subscription that has auto renew enabled and click the text link that reads “Cancel Auto Renew.”
Unless you cancel online 30 days prior to the start of your new term, your selected payment method will be charged for your renewal. To cancel within the 30 days, please reach out to customer support at firstname.lastname@example.org
Find answers to your questions about ISTE membership here.
If you have questions or need assistance, you can reach our customer support representatives via Chat or by phone, 8 a.m.–5 p.m. PT , Monday–Friday at 800.336.5191 (U.S. & Canada) or 503.342.2848 (International). Or you can reach us by email at email@example.com.