How do I log into the ISTE ( website?

Click on the “Sign In” button on the header bar in the top right corner of our homepage.

When does my membership expire?

You membership expiration date appears in your account . Click the “Memberships and Subscriptions” button to find out the details about your membership.

Where can I find my member benefits?

All the benefits and resources included with your ISTE membership can be found on ISTE Central.

Can I use a purchase order to renew or purchase an ISTE membership, or on the ISTE online store?

ISTE accepts purchase orders as payment for our US and Canadian customers only. If you are a US or Canadian customer, you can select purchase order as a payment option in the shopping cart, which will provide you a field to enter the purchase order number and a tool to locate and upload a digital version of the purchase order from your computer. We will email the invoice to you and to the Account payable email address provided at the time of checkout.

If you used a purchase order as your payment method, please be aware that your order will not be automatically processed and there will be up to 2 business day in the activation of member benefits, online course access, book shipments, or other ISTE services. You will receive a confirmation email once your order has been processed and you can access your materials.

International customers can pay online with a credit card (except for Singapore, where PayPal won't accept payment). We also accept checks and wire transfers as payments from our international customers. Contact customer service for additional information on these payment options. You can reach our customer support representatives via Live Chat or by phone. Customer support is available 7 a.m.–5 p.m. PT during January through June and 8 a.m.–5 p.m. PT during July through December, Monday–Friday at 800.336.5191 (U.S. & Canada) or 503.342.2848 (International). Or you can reach us by email at

How do I reach ISTE or customer support for any issues or questions?

If you have questions or need assistance, you can reach our customer support representatives via Live Chat or by phone. Customer support is available 7 a.m.–5 p.m. PT during January through June and 8 a.m.–5 p.m. PT during July through December, Monday–Friday at 800.336.5191 (U.S. & Canada) or 503.342.2848 (International). Or you can reach us by email at

Can my membership dues be refunded?

ISTE does not refund membership dues, but they are transferable. Contact ISTE customer support to discuss transferring your membership to another educator.

Does ISTE offer prorated memberships for partial years?

Unfortunately, ISTE is not able to offer prorated individual memberships. All individual memberships are for a full year.


How do I purchase a group membership?

All three tiers of group membership can be purchased on, using all payment methods regularly available on (credit card, PO, etc). If you have questions about a current or new group membership, you can fill out the form on our group membership page.

When will my group membership be active?

Once you have completed your purchase of a group membership on, we'll share an access code with the purchaser.

I have an active individual membership. What happens if I’m added to my school’s new group membership?

If your existing individual membership has three months remaining, your end date will be one year from the start of the group membership and you will lose those three months of membership. Individual and group memberships do not stack.

I have a premium membership. What happens if I’m added to my school’s new group membership?

Group memberships only come with basic memberships. If you are added to a group membership before your current premium membership expires, you will lose access to your premium membership benefits. Individual and group membership do not stack.


How do I set up or update my ISTE community profile?

Head directly to the community site at and sign in. Look for a “profile” link in the header bar on the right. Click that link to edit your community profile.

Please note, this is different from your account profile, the ISTE Conference & Expo program profile for presenters or your ISTE U online course profile.

How do I adjust my email preferences?

In almost all cases the most effective way to unsubscribe is directly from the footer of the email you received. At the bottom of the email, click "unsubscribe here," to view the manage preferences page.

If you want to unsubscribe from all ISTE email, go to your membership account page and check "Do Not Send ISTE Email" under the Manage Preferences tab.

How do I adjust my notifications from the ISTE communities?

By default, you will receive the consolidated daily digest for all of the ISTE Connect forums. This email contains all of the discussion posts in ISTE Connect from the previous day, making it easy to follow conversations and participate yourself. To change these preferences, go to “Community Notifications” in your community profile.


How do I connect with other ISTE members?

Connect with your peers on ISTE Connect, ISTE's online professional learning network, where you can engage with other members on topics you’re passionate about!

Where can I learn about or ask a question about a specific topic?

ISTE Connect is home to seven topic-based discussion forums where you can learn about or discuss hot topics related to edtech. You can also find The Commons, our catch-all discussion forum for everything else.


Where can I find free resources and learn about the latest edtech trends and issues?

Get practical guidance on how to effectively implement edtech into your classroom, school or district in the ISTE Blog . You’ll also find articles and videos on the latest edtech trends and issues. EdSurge, ISTE’s independent news and research initiative, is home to news, commentary and analysis about the people, ideas and tools shaping the future of education.

ISTE Central  also has a wide range of resources that are free and exclusive to members.

Where do I find digital resources I’ve either purchased or received as part of my membership?

Your digital resources will be located on your account page, on the My Downloads tab of your profile.. Any digital resources you have purchased or received as part of your membership will be found there.

How do I receive the complimentary ebook that comes with my membership?

Each year, members are eligible to receive one ISTE ebook for free. To find more information about the title that is currently available, head over to ISTE Central. Current offer information will be found under the Special Offers For Members section by expanding the free ebook box. Note: the coupon code included in this box is required to redeem the title for free.


How do I register for the conference?

Head to our conference page and click on the ‘Attend’ link in the top header bar - there you will find a link to register if registration is currently available.

Why doesn’t ISTE offer a conference in my state?

The ISTE Conference & Expo is so large that many cities can’t accommodate the event. You can learn about other ISTE events on our  events page, though, and many of our affiliates host conferences throughout the year with similar program content. View the event calendar to see what’s coming up near you!

I want to attend the ISTE Conference, but can't afford it. Are there scholarships?

Scholarships are available only for the conference registration fee (and does not include travel, housing, meals, etc). Often, getting registration covered can help secure additional funding from your school. Find more information on our conference page by clicking the ‘Attend’ link in the top header - there you will find a link to apply for a scholarship if applications are currently being accepted.